I'm not getting any free prizes or videos

deejay

how come I am not getting any free prizes or videos or anything. All I am getting is the games. level 2322 . noithing not a damm thing. yet on my wifes I am getting everything

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/314901/david-john-james

Hi and welcome to the community.

Please do the standard troubleshooting by Log out, update your game application, restart your device and login again.

After this whatever bonus features you get currently that is available in your game. All the bonus events including video ads is not permanent part of the game and these features are randomly divided among the players by the system. So it is entirely posdible that one player is having one bonus feature in his/her game and other dont have it. You keep your game upto date and be hopeful as this selected group of players may change time to time and it may appear in your game also.

Also note that as all bonus features are temporary and not permanent part of the game so they may appear, disappear or simply be replaced.

Thanks

[Deleted User]

That is weird. There were multiple posts from wife and girlfriend who complained that the husband and boyfriend have everything. And they don't. I recommend you to switch accounts. It is the only way. 😂😂😂

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/314901/david-john-james

Welcome to Sweet King Community! 👑

Also the video ad feature is still a test feature that means it's still not complete to be fixed to everyone on this game mostly.

This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Freddy_

@deejay Hi and welcome,

As explained above Bonus features are not available to every one, they are given to groups of randomly selected people. They are also device specific so you can play multi device and have a feature on one and not on the other device. You could how ever become a part of one of these groups at anytime.

To make sure you are getting the features available to you/ Please keep your game up to date, if playing through an internet browser clear you cache and log out and restart your device. Do this regularly to ensure your game is running at peak performance

Please see post below for further information

https://community.king.com/en/blog/kb/articles/381-why-dont-i-have-a-new-challenge-but-my-friend-does

Rock2233

https://community.king.com/en/candy-crush-soda-saga/discussion/314901/im-not-getting-any-free-prizes-or-videos

Hello Welcome to this wonderful community 🎉. hope your problem will be solved