Why is candy crush soda not loading at times? At times the page stays black for days!

criket76

Candy crush soda game problems!

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/314909/why-is-candy-crush-soda-not-loading-at-times-at-times-the-page-stays-black-for-days

Hi and welcome to the community.

Please note that this is candy crush saga forum and not candy crush soda saga forum.

No problem we will move your question to the right forum. Now for your question.

Please Check below troubleshooting tips in the link and follow according to your device.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

For future here is the link for soda support section.

https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/314909/why-is-candy-crush-soda-not-loading-at-times-at-times-the-page-stays-black-for-days

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

kiara_wael

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

and Visit Candy Crush Soda Community

https://community.king.com/en/candy-crush-soda-saga/

Freddy_

@criket76 Hi and welcome. Please check you game is up to date and also if playing via an internet browser clear your browser cache, log out and restart your device and then log back in and see if this solves your issue.

If you are playing via a browser also try using a different browser if problem persists to see if that works any better

Thank you

Crazy Cat Lad

Hi @criket76 and welcome to our Community!

I moved your post from the original Candy Crush Saga to the Candy Crush Soda Support pages.

Rock2233

https://community.king.com/en/candy-crush-soda-saga/discussion/314909/why-is-candy-crush-soda-not-loading-at-times-at-times-the-page-stays-black-for-days

Hello Welcome to this wonderful community 🎉.

criket76

Ones again candy crush soda does not load or only a third or stays black! Also it tells me that I won life’s and other things like boosters but they never show!😥

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1166219#Comment_1166219

Welcome back to the King Community.

Please tell me which device or platform you are using for this game, then I can describe to you in more detail.

Moreover you can follow some troubleshooting steps HERE.

_Elsa_

Hi @criket76 welcome to our community. There is a lot to see and many things to do in the community, so I am offering you a link below to help you find your way around. If you have any questions, please don’t hesitate to ask. Tag one of us by using the @ symbol and then type out our name. You will see a box pop up so click on the correct name and your tag should now be showing up in bold.

A guide to help you locate the different areas in the community!

The Community now welcomes the Help Center!