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Missing lives
Answers
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Hi @djflower1204, welcome to the Community!
Sometimes there might be issues when making an in-Game purchase. A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.
- Transactions are usually delivered instantly but, occasionally, might take a bit longer. When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again as it should arrive soon.
- In the meantime please try the following troubleshooting steps:
- Reboot your mobile device and/or your computer if you play on Facebook or King.com
- Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
- Make sure you are logged into your App Store with the same account with which you made your purchase
- After you do this, there is a good chance that you got your purchase through & complete.
- In the meantime please try the following troubleshooting steps:
- If you only received some of the items or still didn't receive any of your the items you purchased, contact King HERE. Remember to use the email address associated with your Game when filling the contact details so King can locate you faster.
- Transactions are usually delivered instantly but, occasionally, might take a bit longer. When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again as it should arrive soon.
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Hi and welcome to the community.
I hope the above mentioned tips by frenioz must have helped. But as your personal information is involved in purchase matters so community dont deal with purchase related issues. Please check this link which will guide you to how you can claim your purchase issues.
Thanks.
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We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
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Welcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
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@djflower1204 Hi and welcome. Sorry to here you have had an issue with not receiving your lives
please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache
For any missing rewards
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
