Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Missing lives

djflower1204

Just used 9 gold bars to refill lives and I am still at 0 lives. Tried a different browser still nothing

Accepted answers

All comments

Rock2233

https://community.king.com/en/candy-crush-soda-saga/discussion/315228/missing-lives

Hello Welcome to this wonderful community 🎉. Restart your device 🎉

Freddy_

@djflower1204 Hi and welcome. Sorry to here you have had an issue with not receiving your lives

please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/315228/missing-lives

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps. 😊

If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/315228/missing-lives

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/315228/missing-lives

Hi and welcome to the community.

I hope the above mentioned tips by frenioz must have helped. But as your personal information is involved in purchase matters so community dont deal with purchase related issues. Please check this link which will guide you to how you can claim your purchase issues.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Thanks.

[Deleted User]

Hi @djflower1204, welcome to the Community!

Sometimes there might be issues when making an in-Game purchase. A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.

Transactions are usually delivered instantly but, occasionally, might take a bit longer. When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again as it should arrive soon.
- In the meantime please try the following troubleshooting steps:
  - Reboot your mobile device and/or your computer if you play on Facebook or King.com
  - Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
  - Make sure you are logged into your App Store with the same account with which you made your purchase
- After you do this, there is a good chance that you got your purchase through & complete.

If you only received some of the items or still didn't receive any of your the items you purchased, contact King HERE. Remember to use the email address associated with your Game when filling the contact details so King can locate you faster.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

[Deleted User]

Hi @djflower1204, welcome to the Community!

Transactions are usually delivered instantly but, occasionally, might take a bit longer. When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again as it should arrive soon.
- In the meantime please try the following troubleshooting steps:
  - Reboot your mobile device and/or your computer if you play on Facebook or King.com
  - Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
  - Make sure you are logged into your App Store with the same account with which you made your purchase
- After you do this, there is a good chance that you got your purchase through & complete.

If you only received some of the items or still didn't receive any of your the items you purchased, contact King HERE. Remember to use the email address associated with your Game when filling the contact details so King can locate you faster.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/315228/missing-lives

Hi and welcome to the community.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Thanks.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/315228/missing-lives

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/315228/missing-lives

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Freddy_

@djflower1204 Hi and welcome. Sorry to here you have had an issue with not receiving your lives

please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Rock2233

https://community.king.com/en/candy-crush-soda-saga/discussion/315228/missing-lives

Hello Welcome to this wonderful community 🎉. Restart your device 🎉

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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