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Do not let the bears hinder the game.
Best Answer
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Hi @betuss @Spinnifix,
Not sure I understand the question myself. If you are having issues with the game, then it is a "Support" issue. As @Spinnifix mentioned above.
A screenshot of your issue would help, along with what device you play on. I will give you the info on contacting "Support" below.
If you mean a "Seeing" issue, then need to do your visual settings for your device. Bears blocking the game, I do not understand. If you mean freeing them from blockers, that is part of the game.
Your device has a "Online Guide / User Manual" that should help you on settings & troubleshooting issues. Go to "About" on the device, will give you the info you need. Like model, version, build, etc...
Here is how to contact King Support, & what you need:
- *User ID#
- *Receipt Of Purchase (Or Order# etc...) - Screenshot *Or any issues you have, like "Error Codes", etc...
- *Name Of Game
- *Device You Play On
- What is my User ID and where can I find it? — King Community
- https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
- Your "User ID#" is the same on all King games you play on.
- ᐅ How to take a screenshot
- https://www.take-a-screenshot.org/
- Contact us
- https://soporto.king.com/contact
You can use the above link to contact support, or use the contact us thru the game.
Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select what you want done and they will be able to give you a solution!
Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays".
Here are 2 "Translators" for you also.
- Microsoft Bing Translator - Bing
- https://www.bing.com/translator/
- Google Translate
- https://translate.google.com/
Hope this helps.
Take Care & Welcome To The King Community - Origins7 Dale, 😀
10/24/2020
Answers
-
Hi @betuss @Spinnifix,
Not sure I understand the question myself. If you are having issues with the game, then it is a "Support" issue. As @Spinnifix mentioned above.
A screenshot of your issue would help, along with what device you play on. I will give you the info on contacting "Support" below.
If you mean a "Seeing" issue, then need to do your visual settings for your device. Bears blocking the game, I do not understand. If you mean freeing them from blockers, that is part of the game.
Your device has a "Online Guide / User Manual" that should help you on settings & troubleshooting issues. Go to "About" on the device, will give you the info you need. Like model, version, build, etc...
Here is how to contact King Support, & what you need:
- *User ID#
- *Receipt Of Purchase (Or Order# etc...) - Screenshot *Or any issues you have, like "Error Codes", etc...
- *Name Of Game
- *Device You Play On
- What is my User ID and where can I find it? — King Community
- https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
- Your "User ID#" is the same on all King games you play on.
- ᐅ How to take a screenshot
- https://www.take-a-screenshot.org/
- Contact us
- https://soporto.king.com/contact
You can use the above link to contact support, or use the contact us thru the game.
Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select what you want done and they will be able to give you a solution!
Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays".
Here are 2 "Translators" for you also.
- Microsoft Bing Translator - Bing
- https://www.bing.com/translator/
- Google Translate
- https://translate.google.com/
Hope this helps.
Take Care & Welcome To The King Community - Origins7 Dale, 😀
10/24/2020
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@betuss Hi and welcome. Unfortunately its the game studio that deal with these issues. So all we can do is pass your feedback on to the Community Manager . The bears do only least a couple of seconds before disappearing so they should not hinder your progress that much, but unfortunately there is not much else that can be done
Thank you
