Bought it but didn't receive.

Futsal100

Yesterday 10/23 I bought a Sweet Offer but I didn't receive anything. Please help.

[Deleted User]

Hello @Futsal100 for incomplete purchases you need to contact player support from your game app. Go to settings in your game app> help centre > purchases and gold > contact us.

Good luck in getting your purchased gold bars/boosters back.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/315640/bought-it-but-didnt-receive

Hi and welcome to the community.

Please follow the guidlines in the below link to settle down your purchase issue.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Thanks.

[Deleted User]

First I recommend you to log out, turn off device, and log back in. Sometimes it takes awhile for the purchase items to show up. If you still don't see them, then follow the recommendations from @Marriam1 . Her advice is the best. 😁

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/315640/bought-it-but-didnt-receive

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.

Freddy_

@Futsal100 .Hi and welcome.Sorry to here you have had a issue with your puchase , Unfortunately the community does not deal with purchases as it contains your personnel information

For any missing purchases

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps