Help restoring levels!

Mackeyk

I just got a new iPhone and all my levels on the candy crush games are back to 1!!! How do I get them back?

[Deleted User]

Hi @Mackeyk, welcome to the Community!

ℹ️ Follow the steps described in the Articles below so as to sync your Game across devices. ⬇️

1️⃣ Synchronization

https://community.king.com/en/blog/kb/articles/461-why-is-my-progress-different-on-2-different-devices

2️⃣ Move Game Across Devices

https://community.king.com/en/blog/kb/articles/393-can-i-move-my-game-progress-onto-a-new-device

3️⃣ Sync Facebook & King.com Progress

https://community.king.com/en/blog/kb/articles/508-can-i-sync-my-progress-between-facebook-and-king-com

‼️ Some extra info ----> Picking up your Game where you left off

https://community.king.com/en/blog/kb/articles/561-how-do-i-pick-up-my-progress-where-i-left-off

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/316084/help-restoring-levels

Hi and welcome to the community.

Just login with the same id and try to play and clear 1 level as it takes a little time to perfectly sync the progress.

If still there is an issue follow this link.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thanks.

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/316084/help-restoring-levels

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Candy Crush Soda Saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

[Deleted User]

congrats on new iPhone. they are great 😁. have you login yet? if yes, you might have to play a level then the game might sync. if not, then you need to contact player support from you game app. they can manually change it for you.

isaiah41vrs10

I have always play CCSS on my Windows-based laptop in Google Chrome Incognito. When I logged in today - day 95 in a row - I was given 30 minutes of free lives and 2 hours of fish. All of my previous logins have been 1 hour of free lives and 4 hours of a coloring ball, color bomb or fish, depending upon the day. Is this decrease going to be permanent every day hereafter from now on?? What happened??

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1162482#Comment_1162482

Game Studio is always trying to check the features in a variety of ways to improve the game and the checking process is completed through the test group so this may cause, some changes in special events or features.

However, this can sometimes be due to temporary problems so I will definitely report the matter to our team.

Thanks!