level 976

olgab

playing for a week -- finally popped and bought 10 bars to continue -- won level -- told to reload and lost level -- not fair -- where do I go to complain?

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/316172/level-976

Hi and welcome to the community.

For any purchase related issues you need to contact our player support.

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

Or you can try this link.

https://soporto.king.com/contact

To know your game id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks.

Freddy_Falkner

@olgab Hi and welcome, sorry to hear this has happened to you and hopefully the information provided above will help you get help with your purchase. Unfortunately though the level will have to be replayed again, understand this is not what you want to here but hopefully you purchase will be sorted and you can try again if needed

Thank you

ipete

I'd complain to customer service. contact player support from your game app. you might get something for complaining. but you do have to play the level again.

Good Luck.