Quests

Mcozadd

I completed the level quest and upgraded to premium to get the 72 hrs and all of the other perks and I got none of them yet I was charged.

[Deleted User]

First try log out and log in to see if purchased items show up. If not you need to contact player support from your game app. Follow the help link. Good Luck!

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/316370/quests

Hi and welcome to the community.

Please follow the below link to solve your purchase issues.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Thanks.

Freddy_

@Mcozadd Hi and welcome. Sorry to hear you never received your purchase. please check you game is up to date and log out and restart your device, then log back in and see if this causes your purchase to kick in . Also if playing via an internet browser also clear your browser cache

If this does not work

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Spinnifix

Hello and welcome to our beautiful community

Please play a level and finish it and then update your game and clear the cache. Then your problem could be solved. Good luck

Spinnifix

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

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