How do I report a bug

bmanzzz

There is a bug in level 7 of the current event in the soda crush game. It doesn’t allow the player to switch any pieces around but can still touch things like power ups and exiting the level and such. We wasted a candy hammer to try and fix it but it didn’t work. Hopefully when this gets fixed the event won’t be over.

[Deleted User]

Hello @bmanzzz try logging out, clear game cache, restart the device and login again and see if u can play the level smoothly.

Which event are u talking about?

Werner_Cichy

@bmanzzz

welcome to the King Community.

At which event do you have this problem?

EllenMurt

I've been getting the following error since the evening of November 12, 2020 (today 4:26 pm EST November 13, 2020)

I really hope this can be fixed as 3 times now I was close, but if I could have purchased some hammers I might have been able to have completed the game.

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1203862#Comment_1203862

Hi.

Welcome to the sweet King community. I'm sorry you're having this problem.

We have known about him for a long time and the Studio is still investigating.

At the moment I can only advise you to read THIS

And also HERE

Hope you can solve it.

Please let us know if you continue to have problems, as I have told you, they continue to investigate it and all the information you can provide is of great help.

Thanks and keep enjoying

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1203862#Comment_1203862

You may also be interested in reading THIS. You will see solutions from other players