I made a purchase. I was supposed to have infinity lives for 6 hours. It didn't happen.

jamespurcer

My transaction number is 1736297618_14410492_33. If I get cheated on this, I won't be making any more purchases.

[Deleted User]

https://community.king.com/en/candy-crush-soda-saga/discussion/320624/i-made-a-purchase-i-was-supposed-to-have-infinity-lives-for-6-hours-it-didnt-happen

Hello, Please try the standard trouble shooting - log out of the game, clear game cache, restart the device and log in to check if you received what you purchased for.Sometimes it just takes a while to show up in the game.

If that does not help please email Player support directly from the game.Go to the game settings > Help Center > Purchases & Gold Bars > Contact us and send them an email. They'l help you retrieve incomplete purchases.

Freddy_

@jamespurcer Hi and welcome. Sorry to hear you had a problem with your purchase but the community can not deal with purchase issues

please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/320624/i-made-a-purchase-i-was-supposed-to-have-infinity-lives-for-6-hours-it-didnt-happen

https://soporto.king.com/contact

Contact King Support directly, with payment modalities and problems with it, we cannot and cannot do anything. If you have any problems with the game, please contact the community again!