I bought gold bars and extra time for all gifts....but it didn't last more than 30 min...one of the.

GinnyF

Bought gold bars and all the extra features.. But it was gone in less than 30 min...the quest where you gather purple gems. ..it showed that I was to collect candy canes..when I tried to collect it wasn't there then..something is horribly wrong please help

Freddy_

@GinnyF Hi and welcome. Sorry to hear you had an issue with your purchase, but the community does not deal with purchase issues

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

johan1082010

I will help you.

1. Go to your game.

2. Then go to Help Center.

3. Then click "Contact us".