Why my frozen pass got locked again?

numb28

I bought a frozen pass and received only the first stage and it got locked up again? Like wtf? As you can see there is a check on the side of stage 1.

Freddy_

@numb28 Hi and welcome. Sorry to hear you have an issue with your purchase

please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps