I am not getting the gifts for the Frosty Festival when I complete the tasks.

cindeh5

I haven't gotten 4 different gifts when I complete the tasks under the Frosty Festival.

Pitty_Kitty

Hi @cindeh5 welcome to Soda Community :)

Can you describe the problem in more details? for example, are you having problems in claiming the prizes no matter how much you press on them or did the prizes appear to be claimed but they were not added to your inventory, ready to use?

Also may I ask you where you play on? mobile (android, iOs..) pc (w10 app)?

If you think a screenshot can show the problem it would be really helpful

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Here's how you can take a screenshot, depending on your device:

https://www.take-a-screenshot.org/select.amp

You can upload images from your device by clicking this icon:

Thank you :)

Freddy_

@cindeh5 Hi and welcome, Have you gone to the rewards tab and claimed the reward

if you have done this and not received your reward you will need to contact customer support from your game

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Problems with game / prize not received - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps