How do I fix a connection error?

knob0430

My game suddenly says I have a connection error. My internet connection is working. I have tried to disconnect and reconnect and it still isn't working.

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/323338/how-do-i-fix-a-connection-error

Here was the same mistake, look at the post.

https://community.king.com/en/candy-crush-saga/discussion/comment/1314441#Comment_1314441

https://community.king.com/en/candy-crush-saga/discussion/comment/1314427#Comment_1314427

knob0430

There are no updates available and screenshots ate in the original post.

Werner_Cichy

@knob0430

At the moment it doesn't work properly for me, this is the text from @Freddy_Falkner

 Hi and welcome, Try while you are on this screen disconnecting your wifi for 30 secs and then then reconnecting and see if this helps as seen from someone that it can.

If not, This is the full information from the CM regarding this issue

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting

- If the area were you're located is not remote

- if you are on VPN 

- If your mobile data plan has reached the monthly allowance 

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings' 

2) Locate the menu called 'Apps' 

3) Scroll down till you find the 'Google Play Store' 

4) From here click on 'Clear data' then clear cache. 

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

-  How to reinstall!

Facebook:

- Try the steps here. 

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thank you

knob0430

@Freddy_Falkner

Do you have any further suggestions? The steps above do not work.

[Deleted User]

@knob0430 can I give my thought? Possible your game is corrupted and only way to resolve is to uninstall the game. But if you do (on mobile devices) you are going to lose all your boosters when you install the game back. Good Luck!

KARATZANICOLE

Connection issue only in Soda game after new phone was purchased

also Lost progress

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1316247#Comment_1316247

Hello and welcome to the sweet King community.

To retrieve your progress, please read 👉 HERE and also 👉 HERE.

For the connection error, it is still being investigated, you can see above all the information of the CM. But it is often solved by simply turning off the device's internet connection for a couple of minutes with the game open. Do not turn off the router, only the connection of the device on which you are playing, when turning the device connection back on everything will work correctly. @knob0430 hope this works for you too.

Thank you and keep enjoying