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How do I fix a connection error?

knob0430knob0430 Posts: 4 Newbie

My game suddenly says I have a connection error. My internet connection is working. I have tried to disconnect and reconnect and it still isn't working.


Answers

  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend
    edited December 2020


         The last completed levels              
       
         Candy Crush Saga , Level 8765
         Candy Crush Friends Saga , Level 4060
         Candy Crush Soda Saga , Level 3130
         Diamond Diaries Saga , Level 100
         Bubble Witch 3 Saga , Level 19
         Pet Rescue Saga , Level 41
         Blossom Blast Saga , Level 25
         Papa Pear Saga , Level 108
         Farm Heroes Saga, Level 1

                         



  • Hey! Would you like to give us your opinion?

  • knob0430knob0430 Posts: 4 Newbie

    There are no updates available and screenshots ate in the original post.

  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend
    edited December 2020

    @knob0430

    At the moment it doesn't work properly for me, this is the text from @Freddy_Falkner


     Hi and welcome, Try while you are on this screen disconnecting your wifi for 30 secs and then then reconnecting and see if this helps as seen from someone that it can.

    If not, This is the full information from the CM regarding this issue

    The connection issue is still under investigation as this is something we have been unable to reproduce!

    We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

    Disclaimer - What can affect connectivity:

    - If you're commuting

    - If the area were you're located is not remote

    - if you are on VPN 

    - If your mobile data plan has reached the monthly allowance 

    So this is what we recommend:

    Android - Delete the game app and clear Google Play Store cache:

    1) Go to apps and find the app called 'Settings' 

    2) Locate the menu called 'Apps' 

    3) Scroll down till you find the 'Google Play Store' 

    4) From here click on 'Clear data' then clear cache. 

    Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

    5) Restart mobile and install the game and try connecting it to Facebook or King account.

    Apple devices - Clear Safari cache:

    - Disconnect the game from Facebook or King account (if connected).

    - Delete Facebook App if you have it installed.

    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

    - Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

    Windows 10 - Reinstall the game app:

    -  How to reinstall!

    Facebook:

    - Try the steps here

    NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

    Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:


    - Open the game app

    - Select the cogwheel

    - Tap on the "?" mark

    - Scroll or search for "Purchases and Gold Bars"

    - Scroll down to the bottom of the page and hit "Contact Us"

    Thank you



         The last completed levels              
       
         Candy Crush Saga , Level 8765
         Candy Crush Friends Saga , Level 4060
         Candy Crush Soda Saga , Level 3130
         Diamond Diaries Saga , Level 100
         Bubble Witch 3 Saga , Level 19
         Pet Rescue Saga , Level 41
         Blossom Blast Saga , Level 25
         Papa Pear Saga , Level 108
         Farm Heroes Saga, Level 1

                         



  • knob0430knob0430 Posts: 4 Newbie

    @Freddy_Falkner

    Do you have any further suggestions? The steps above do not work.

  • ipeteipete Posts: 1,887 Legend
    edited December 2020

    @knob0430 can I give my thought? Possible your game is corrupted and only way to resolve is to uninstall the game. But if you do (on mobile devices) you are going to lose all your boosters when you install the game back. Good Luck!

    No BGH 🔪 💔

  • KARATZANICOLEKARATZANICOLE Posts: 1 Newbie

    Connection issue only in Soda game after new phone was purchased

    also Lost progress

  • hechicerillahechicerilla Posts: 5,713 Game Expert

    Hello and welcome to the sweet King community.

    To retrieve your progress, please read 👉 HERE and also 👉 HERE.

    For the connection error, it is still being investigated, you can see above all the information of the CM. But it is often solved by simply turning off the device's internet connection for a couple of minutes with the game open. Do not turn off the router, only the connection of the device on which you are playing, when turning the device connection back on everything will work correctly. @knob0430 hope this works for you too.

    Thank you and keep enjoying


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