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Paid for gold bars and didn't receive them

privatefantasyprivatefantasy Posts: 1 Newbie

I purchased the 16.99 package (which had a bonus since buying them after getting 8 golden tickets) but they did not add to my account.


Answers

  • Marriam1Marriam1 Posts: 1,744 Legend

    Hello @privatefantasy

    Please try the standard trouble shooting - log out of the game, clear game cache, restart the device and log in to check if you received what you purchased for.

    If that does not help please email Player support directly from the game.Go to the game settings > Help Center > Purchases & Gold Bars > Contact us and send them an email. They'l help you retrieve incomplete purchases. 


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  • Smatty420Smatty420 Posts: 3 Newbie

    I paid 8.99 and didn’t get my gold bars


  • Freddy_FalknerFreddy_Falkner Posts: 43,856 Sweet Legend

    @Smatty420 Hi and welcome, Unfortunately the community can not deal with purchase issues. Please follow the advice above from @Marriam1 and @Werner_Cichy For help on your issue

    Thank you

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