Where are my bars?

dmedina

I just bought 50 gold bars, I had 8 only before buying, and now it says I have 40 bars and no life

Where did they go?

It's not the first time that they take my money and not give me what I was trying to buy.

Please give me back my bars.

Freddy_

@dmedina Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. As sometimes it can take a while for the purchase to reach your game

Unfortunately the community cannot deal with purchase issues

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/326151/where-are-my-bars

Please contact King Support directly, here is a description.

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase