lost progress

Andjelica

Hi, I had King account and account on Fecebook, whit diferent username and had diferent progress. My username in King was AP and I lost it. I cant sing in by mail. I always get Facebook progress. Help me to find account on name AP on this mail. Thank you

Freddy_

@Andjelica Hi and welcome, Sounds to me like you accounts have become merged. If you have used the same device for both accounts and they become merged the Facebook account always overwrites the King account. All you can do is carry on with your Email account as it is or create a new king account and get your levels restored on this, but you can only get your levels restored no gold or boosters or lives

Thank you

Freddy_

@andjea Hi Again. Please see post below for help to get your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

Yosca

Hello and welcome to the Community @Andjelica Do you have a King account and a Facebook account? And you can’t log in to your King account anymore? Don’t you remember your password? With a King account you use an email address. So check this out to change:

https://community.king.com/en/blog/kb/articles/247-how-do-i-change-my-king-account-password-or-email-address

Freddy_

@Andjelica Hi and welcome, Sounds to me like you accounts have become merged. If you have used the same device for both accounts and they become merged the Facebook account always overwrites the King account. All you can do is carry on with your Email account as it is or create a new king account and get your levels restored on this, but you can only get your levels restored no gold or boosters or lives

Thank you

blackie0416

My facebook acct was hacked and i lost my progress and I want to retrieve my progress I was really far in the game.

Andjelica

@Freddy_Falkner Yes! That is it! You are the KING ,mr. Freddy! One more question...haw to restore old lavels?🙄

Freddy_

@andjea Hi Again. Please see post below for help to get your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you