I earned 27 gold bars from bubblegum hill but they never registered!

bwroblewski

I earned 27 gold bars from bubblegum hill but they never registered!!!!

nguyenanhduy1591999

You can delete the cache and sign out, log in your game

Freddy_

@bwroblewski Hi and welcome. please check your device and game is up to date, clear the cache from your app store or browser and log out and restart your device, then log back in and see if this solves your issue.

For any missing rewards

Please email Player Support directly from the game. Please bear in mind that free items are not normally replaced, but they may do this as a goodwill gesture

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/328699/i-earned-27-gold-bars-from-bubblegum-hill-but-they-never-registered

Hello and welcome to the Community @bwroblewski I’ve seen the same issue in my game, but after playing some levels and also log out and back in the gold bars were added. We had some issues with the connection (I had it too) so I hope this helps you. If you still miss the gold I suggest to contact Player Support from your game.