The secret sweetheart event has disappeared early lost all the rewards?

Bantino

I've gone on my game this morning and the secret sweetheart event has gone (supposed to end later today) along with all the rewards I've accrued. Ive checked I'm not offline - anyone else having the same problem

Nix66

@Bantino At this point it l👀ks like Freddy is the only fortunate one to still have the Event ongoing. 😉

@crazymama2010 I understand your frustration. Since you paid you might submit a claim through your game.

Select the gear ⚙️ icon on the main Game screen / then select the ? / choose purchases and gold bars / then scroll down to contact us.

I’m unsure how the claim will be handled but good luck!

Nix66

@Bantino When I checked my game to answer your question at around 5 am this morning this is how much time was supposed to remain ⤵️

So ideally it should be that 1d 15h remain.

Nix66

Hi @Bantino and welcome to our lovely and helpful community!

I just opened my Soda game to check and the Secret Sweetheart Event was still there. It said 1 day and 21 hours left. Then I closed my game to come here to answer your question.Upon returning to my game my event also disappeared.

There was an announcement saying the Event is now over.

Freddy_

@Bantino Hi and welcome, See if signing out and restarting your device makes any difference as mine is still running 1day 20 hours. Have restarted app a few times and still showing

Thank you

Adav

Mine has now disappeared as well......... just as I was getting ready to cash in on the lazy Sunday Afternoon :( It day say this morning that there was something like 2 days and some hours left over....... Where did it go? I did all the "normal and unusual checks", and restarted the computer.... Very disappointed!

Nix66

@Bantino Perhaps Freddy’s advice will work for you but unfortunately it did not work for me.

The 💕Secret Sweetheart Event 💕 was great while it lasted though and I hope you were able to progress to the day when gold bars were part of the reward!

Adav

@Lola_Pop , @Elsa , could you please check on this issue? I would hate to lose all my free time, gold bars and boosters due to a glitch

Elsa

It looks like it's ended @Adav because I am not showing it in my game at all. If they were accrued where were they saved? I can tag @LadyRaffie to check on this for you but it's going to be a hectic week so please be patient.

Bantino

Tried logging out and restarting but no joy.... I had saved the boosters for my day off and hadn't claimed the last reward/gold bars as it showed as ending later.

crazymama2010

The same happened to me! I paid the $5 last night and claimed all but the top few tiers and it’s gone. Mine still said there was a day or 2 left which was why I didn’t claim it all. I tried going out and back in with no luck. I’m annoyed because I paid and it’s gone.

Nix66

@Bantino At this point it l👀ks like Freddy is the only fortunate one to still have the Event ongoing. 😉

@crazymama2010 I understand your frustration. Since you paid you might submit a claim through your game.

Select the gear ⚙️ icon on the main Game screen / then select the ? / choose purchases and gold bars / then scroll down to contact us.

I’m unsure how the claim will be handled but good luck!

Freddy_

@Bantino @Nix66 @Adav Mine has just gone missing as well now.

Nix66

Good to know! Thanks @Freddy_Falkner

gcain74

https://community.king.com/en/candy-crush-soda-saga/discussion/328819/the-secret-sweetheart-event-has-disappeared-early-lost-all-the-rewards

Same here. Said yesterday 2 days left! I am so upset!

Pitty_Kitty

It happened to me too early this morning. And it hasn't come back yet, despite having still more than 24 hours left. I contacted Player Support 😪

Adav

@Elsa. Yes, the event has probably ended, but with previous events, they still allowed you to use your boosters until the time ran out, and then they gave you what you won all in one go to use. ..... The event did not end yet on my side, as I said, this morning it still showed 2 days on my event, and when I came back to it, it was gone.... Did not even get the boosters or gold bars won...

Yosca

Same here. And I am pretty upset because I didn’t claim all the prizes yet, so I am missing the gifted Gold too 😠. Pretty upset, the event should be there for at least 24 hours