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Store issues

Ym71Ym71 Posts: 5 Level 2

I get this each time I try to make a purchase. I've done all the trouble shooting and nothing works.

Answers

  • YoscaYosca Posts: 4,883 Soda Moderator

    Hello @Ym71

    What troubleshooting did you do? This is what we recommend: log out of the game, clear cache (this is super important!), power off your device for at least 1 minute, restart your device, check for updates (game and device) and log back into the game.

    The King games appear to be sensitive to a strong and steady internet signal so if there is a temporary drop or interruption in the internet signal, the game will automatically think you are playing off line and when you play off line (or in 'airplane' mode) there are several functions of that game you can't access including the store.

    Hope this helps.


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  • Ym71Ym71 Posts: 5 Level 2

    I have tried all that several times. This is what am getting now. I have a very strong WiFi signal so that's not an issue

  • ipeteipete Posts: 3,074 Level 5
    edited June 19

    If you play more than 1 device, try diff device. Your game maybe corrupted.



    Haha there is nothing to see here 🤣🤣🤣

  • Ym71Ym71 Posts: 5 Level 2

    I have tried it on my laptop phone and tablet and still won't work

  • ipeteipete Posts: 3,074 Level 5

    Hello @Yosca , @Ym71 still needs help 🙏🙏🙏



    Haha there is nothing to see here 🤣🤣🤣

  • YoscaYosca Posts: 4,883 Soda Moderator

    Hello again @Ym71

    It is really strange the problem persists 😔 A solution could be uninstall and reinstall the game app, however you’ll lose your boosters. Before you do that I think you better contact Player Support. Please email Player Support directly from the game so they can take a closer look at your issue.

    Open the game app —> tap on the blue gear

    - Tap on the ? mark

    -Choose a topic, scroll down and tap “Contact us” at the bottom of the page.

    Thanks for tagging again @ipete 😊


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