candy crush soda saga

tiffany5719tiffany5719 Posts: 7 Level 2
edited July 26 in Support

what is up with the game today, i was playing everything was going good until I tried to collect from the space jam challenge and I get this message

A sticky situation. the bubble gum troll is causing problems in your game. I didn't get credit for one of the challenges, and king games is no helpI would do a screen shot but can't get back there from here, I play on the version already preloaded my computer

Comments

  • AlienscarAlienscar Posts: 3,254 Level 5

    Hi @tiffany5719 Soda has a dedicated area for people that are having issues with their game. I think you would be better off posting your question in that Support area

    Here is a link.

    @Nix66

  • Hey! Would you like to give us your opinion?

  • Nix66Nix66 Posts: 16,307 Soda Moderator

    Thanks for the tag @Alienscar and welcome to our lovely and helpful Community @tiffany5719!


    Sounds like that troublesome Bubblegum Troll stole your goodies. ☹️


    To try to prevent him from causing mayhem again please ensure both your computer has the latest software and that your Game App is of the latest version. In other words install any updates.

    If you haven’t already done so clear the cache in your web browser and then log out.

    Open your Soda Game / Select Profile / Select Log Out / Close the app / Reopen the app / Log back in to your profile / Open the game.



    If you haven’t already you may contact Player Support directly from your Game but I’m unsure if they will be able to do anything in the form of compensation or not.

    To contact Player Support:

    Open your Game / Select the gear wheel icon / Select the “?” or Help Center / Select Events and Challenges / Scroll down to the bottom of the page and select Contact Us / Submit your claim.

    Good luck!

  • Diamond LimDiamond Lim Posts: 54,609 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    @Nix66 has answered you to follow up these steps that we hope this help! 😊

    If you want to ask this game question, like @Alienscar said please ask on Correct Game Support Area. Thanks! 😊

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics 👇😊

    You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.


    Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)


    You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. 😊

    If you have any questions, please ask any one of the Game Moderators or our Hub Moderators @Elsa or @wykoon. To tag them, click the @ symbol and then type out our name. A drop box will appear, click on the correct name your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.

    Have a nice and safety day! 😊

    Anyway, I will move this thread to Candy Crush Soda Community soon. 😉

  • tiffany5719tiffany5719 Posts: 7 Level 2

    this is my game this morning, I have done everything you all have suggested. as you can see I am missing things. my game came preloaded, should I play on a different format ? I tried Facebook, the screen is to small. all your help is great

  • tiffany5719tiffany5719 Posts: 7 Level 2

    I tried answering back to the other gal nix, but it would let me comment

  • AlienscarAlienscar Posts: 3,254 Level 5
    edited July 25

    Hello @tiffany5719 If you need to contact Nix66 again just select the 'quote' button underneath her message to you and then write your message under her quoted message. Nix will then know you have messaged her

    I hope that makes sense

    Alternatively click on the link that I gave you and then select the big green 'ask a question' button that appears. This will then post your question in the Soda forum

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