NeiciegirlNeiciegirl Posts: 1 Newbie

I purchased 10 gold bars for 1.99. it gave me the bars but the game froze and wouldn't allow me to proceed. It wouldn't unfreeze and it started over itself but didn't give me the bars back


  • Hey! Would you like to give us your opinion?

  • YoscaYosca Posts: 6,015 Soda Moderator

    Welcome to the Community @Neiciegirl I am sorry to hear you had this problem with your purchase 😕.

    Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

    - Open the game app —> tap on the blue gear

    - Tap on the ? mark

    - Tap on Purchase and Gold Bars

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