Bake a Cake

stumbeano

The instructions say to either pay 3 gold bars or pass a level. I spent 10 gold bars to continue a level and passed it only to find out, neither myself or my team member were released. Had I known that, I would not have used those ten gold coins to extend the play on a level, but would have used 3 gold bars to release the team. Sure would like my 10 gold bars back and the instructions corrected or the glitch fixed.(how do I send this to customer service?)

simplyP

Hello @stumbeano Instructions are in the link below at the bottom.

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Best to contest them through players support from your game app

Unknown

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Lola_Pop

Hello @stumbeano !

We've passed the case to the Soda team, and we'd need some more information for them to investigate what went wrong:

• Had you recently joined the team when this happened, or were you member of the team before this bake a cake event?
• Had you ever seen this "pass levels to release" - message before, and if 'yes', did it function properly for you?
• Can you please give us your player ID, so the team can check if everything's ok in your account? You can find it HERE
• When you went to the diorama after closing the Bake a cake screen, did you see anything at all regarding a chef's hat on a level pin? Was there any scroll where a hat was placed on a level pin? Could you see any hat on a level pin at all?
• What level are you on in the game?

Thanks a lot! 😊