What’s URL

Nazzarena

Now it’s affecting my candy crush too

so it is something to do with a password connection

even though we managed to change the password

Pitty_Kitty

Ok @Nazzarena

Sorry, I can't edit your own comment, you should see the gray cogwheel on the right side of your comment and find the "edit" function. Then you should be able to use the keyboard button that deletes text or click directly on the picture to make a bin icon appear.

As for the error issue, let's check these info too:

• you enter with your Facebook account credentials and red error message is affecting your soda app (and candy crush app) both on your iphone and ipad?
• what are the models of your affected devices?
• what are the OS versions of your devices? What is the version of Soda app?

Nazzarena

iPad 6 th generation

iiphone 7

software version both 15.0.2

Pitty_Kitty

@Nazzarena thanks, then they're definitely up to date.

Unfortunately that type of error can't be solved by troubleshooting.

We both suspect this arised from that change password going wrong. I really, really suggest you to contact Player Support using this link. Please give them all the details you wrote here and add your user ID. They have the expertise and tools to look inside your game.

Pitty_Kitty

Hi again @Nazzarena

Just wanted to clarify something. please wait until you hear from Player Support first. Don't uninstall yet. Let's see I can get more info about this by Monday as well

Nazzarena

Thank you so much

no I won’t uninstall for sure

too many boosters to loose

worked so hard seven days a week for over five hours a day

king responded saying king is having connection issues

so let’s hope king will solve this problem

it came ever since the Facebook outage

thank you fir your help

still did not manage to remove the photo of the email if you or the team can do I would very much appreciate and thank you

god be with you always

Nazzarena

Good morning

many news

still not able to connect

playing new levels would not synchronize

please help get my two games to connect st least with my email so I can move forward

all events are frozen

please help me

thank you

Pitty_Kitty

Hi @Nazzarena

Thanks for reporting back, it's good to hear player support aswered.

If the connection problem is still ongoing, saving new progress on King servers, syncing it between 2 devices, gold bars use and events will still be affected.

So we can only be patient and wait for the fix from King and Facebook. After that you will be able to move forward

Nazzarena

Thank you fir getting back to me

yes still ongoing the problem

let’s hope it will be fixed at least

I feel so sad frustrated as the game is my life

I play while I exercise on my treadmill

i feel lost

thank you as at least i heard from you assuring me king will fix this problem

did other players report to you this issue

god be with you

Nazzarena

Good morning

it’s Monday morning here in Malta

I still have the same issue cannot connect to the game with both Facebook and king account

still on going my problem

any news please

thank you for your understanding and hoping it will be solved ASAP