Purchasing issues

Anita_Andrade

Hi, today I've made a purchase, but it didn't appear in my account, and it's already debit it in my credit card (3 times). Could you help me please?

simplyP

Hello @Anita_Andrade Oh no! Please check out the link below for more info of what you need to do. Good Luck Anita 😁

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/353139/purchasing-issues

Hello and welcome to the Community @Anita_Andrade I am sorry to hear you had a problem with your purchase. Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap  "Contact Us"