Game not loading

LizSim18

I haven't been able to log on for 3 days now 😕

I am playing on Samsung mobile

Thank you

Liza

Pitty_Kitty

Hi @LizSim18

So if you click "play" you're back to level 1 and not your current level?

Then we might try the option of syncing your Facebook account to a newly created King account and see if you can see your progress entering your game with King credentials. but you need a laptop/pc in order to do the synchronization because it doesn't work on mobile, unfortunately.

First off create a King account (sign in with email and password). Then please visit king.com on a laptop/pc, click "games" on the left and then you should be able to log in to your King account. Go to "settings" and associate this account to your Facebook account following the instructions below

https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com

Pitty_Kitty

Hi @LizSim18 and welcome to Soda community

This guide might help you reconnect with your Facebook account, check it out:

https://community.king.com/en/blog/discussion/249813/having-problems-connecting-to-facebook-on-android

Lindark

Hello, it looks like your initial attempt was through Facebook? Might I suggest you link your FB account to a King account? This may help

LizSim18

I have tried everything that has been suggested! I am still unable to connect to Candy crush and I'm unable to retrieve my progress.. :(

Pitty_Kitty

Hi @LizSim18

So if you click "play" you're back to level 1 and not your current level?

Then we might try the option of syncing your Facebook account to a newly created King account and see if you can see your progress entering your game with King credentials. but you need a laptop/pc in order to do the synchronization because it doesn't work on mobile, unfortunately.

First off create a King account (sign in with email and password). Then please visit king.com on a laptop/pc, click "games" on the left and then you should be able to log in to your King account. Go to "settings" and associate this account to your Facebook account following the instructions below

https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com