my game kept freezing after I just bought a package and now everything I bought is gone

Froggiejo

My game kept freezing after buying a package and I had to leave the game when I returned everything I bought was gone

Lindark

Hello, please report this to support here!

https://soporto.king.com/support

Pitty_Kitty

Hi @Froggiejo and welcome to Soda community

Please contact Player Support directly from your game app to ask for a refund if you purchased through a mobile. This way Player Support can have access to your transactions history.

👉️click cogwheel icon - "?" icon - "purchases and gold bars" - "why haven't I received my prize" - scroll down and click "contact us". Fill in the form and send

If you made a purchase through different devices please check this guide here