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why won't the game connect to the internet has been a problem for over a week now 12-12-21

King3751
King3751 Posts: 2

Level 1

why won't the game connect to the internet has been a problem for over a week now 12-12-21 there is not problem with my internet

«1

Answers

  • Yosca
    Yosca Posts: 17,883

    Welcome to the Community @King3751 Let’s try some troubleshooting to see if you can reconnect to the game servers:

    provided you saved your progress with a King or FB account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

  • Katz8182
    Katz8182 Posts: 1

    Level 1

    edited December 2021

    I am having the same issue and have tried everything above to resolve it. Nothing has solved the problem.


    It took 3 tries of following the steps and I was finally able to connect to the internet. Unfortunately it only saved my progress up until I was having internet issues, so I’ve been pushed back about two weeks worth of levels. Oh well. At least it’s working now.

  • Phebbie21
    Phebbie21 Posts: 3

    Level 1

    Just came to see if anyone else was having problems. I guess I will wait until it fixes itself.

  • SHAVIVIAN07
    SHAVIVIAN07 Posts: 8

    Level 2

    Same problem as Phebbie21… won’t connect to Internet.

  • angief67
    angief67 Posts: 19

    Level 2

    same problem here but playing on a desktop here.

  • SHAVIVIAN07
    SHAVIVIAN07 Posts: 8

    Level 2

    King needs to boot their server!!!

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Katz8182 @Phebbie21 @SHAVIVIAN07 and welcome to Soda community

    Please try troubleshooting steps as suggested above. Also check if Soda and your device are updated

    If it doesn't work then let's find out more about this issue.

    • Are you playing on app or browser? on what device?
    • Do you play with a King account or Facebook account?
    • Please share a screenshot of the error. It'd be very helpful

    How to take a screenshot: https://www.take-a-screenshot.org/

    How to upload your picture: click this icon

    Thank you!

  • SHAVIVIAN07
    SHAVIVIAN07 Posts: 8

    Level 2

    @Pitty_Kitty Ive done all the suggestions above. Using the app on my iPhone 13. Pics attached.


  • SHAVIVIAN07
    SHAVIVIAN07 Posts: 8

    Level 2

    @Pitty_Kitty Also, use my King account not Facebook.

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Thank you very much for the pictures @SHAVIVIAN07

    Do you see this red error too when you try to log out?


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