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dan deschamps can you help me fix the store it says unavailble for over a month now I cant

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dandyde
dandyde Posts: 2 Newbie

find an access an update can you send me an update link?

Best Answer

  • Yosca
    Yosca Posts: 15,268 Soda Moderator
    Answer ✓
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    Welcome to the Community @dandyde What do you mean with an update link? If you need to update your game, you have to check the AppStore (iOS), or GooglePlay (Android) or in Microsoft Appstore on your device.

    If you see that you can’t connect to the store in your game please try some troubleshooting:

    provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Note that King is moving away from Facebook in Soda so you might need to create a King account to keep playing in events and claim rewards. More info here on how creating a King account is important

    You can sync your progress between your King and Facebook account so then you'll be able to use your King credentials.

    To do so visit king.com on a pc or laptop (it doesn't work on mobile device), enter your King account credentials and then sync your King account with your Facebook account following these instructions here.

Answers

  • simplyP
    simplyP Posts: 11,784 Level 5
    edited January 2022
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    Is there a question? If you have problem with game, please check out troubleshooting procedures below ⤵️


  • Yosca
    Yosca Posts: 15,268 Soda Moderator
    Answer ✓
    Options

    Welcome to the Community @dandyde What do you mean with an update link? If you need to update your game, you have to check the AppStore (iOS), or GooglePlay (Android) or in Microsoft Appstore on your device.

    If you see that you can’t connect to the store in your game please try some troubleshooting:

    provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Note that King is moving away from Facebook in Soda so you might need to create a King account to keep playing in events and claim rewards. More info here on how creating a King account is important

    You can sync your progress between your King and Facebook account so then you'll be able to use your King credentials.

    To do so visit king.com on a pc or laptop (it doesn't work on mobile device), enter your King account credentials and then sync your King account with your Facebook account following these instructions here.

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