This is how my game looks. (photo)

kaylightbear

I have no 4 in a row, no team, I got a notification saying new reward in the bakery but I still see this.

Also no episode race. I restart my tablet and it is still like this. I have updated as well I really don't want to uninstall and reinstall because my daily log in will start at the beginning

Pitty_Kitty

Hello @kaylightbear and welcome to Soda commmunity!

Thank you for providing a picture of the map1

Before resorting to reinstalling the app, let's try to understand what's the problem here 🤗

Do you see any connection error messages in login area and store area of Soda app?

Do you use a King account to save your progress? If yes, then let's try all troubleshooting steps:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*if you play on Android device, visit settings of device then: "apps"- "Candy Crush Soda Saga"- "Storage"- "Clear cache". Be careful not to click "clear data" which deletes your boosters

Let me know it it helps or not

Thanks!

Pitty_Kitty

Hello @kaylightbear and welcome to Soda commmunity!

Thank you for providing a picture of the map1

Before resorting to reinstalling the app, let's try to understand what's the problem here 🤗

Do you see any connection error messages in login area and store area of Soda app?

Do you use a King account to save your progress? If yes, then let's try all troubleshooting steps:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*if you play on Android device, visit settings of device then: "apps"- "Candy Crush Soda Saga"- "Storage"- "Clear cache". Be careful not to click "clear data" which deletes your boosters

Let me know it it helps or not

Thanks!

Hell66

https://community.king.com/en/candy-crush-soda-saga/discussion/370899/this-is-how-my-game-looks-photo

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2189291#Comment_2189291

Hi @kaylightbear and @Pitty_Kitty

My game looks like that every time I start it.

So I scroll back to a level I know that I can finish, I play that level and then all the other stuff like bake a cake, four in a row, piggy bank etc show up

🙏🌹

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2189309#Comment_2189309

Hello!

yes, playing any level is a part of troubleshooting steps I posted above, it helps your game reconnect to the server 🙂