Why has the Video help button stopped working

jenniemh

no help button working

Yosca

Hello @jenniemh welcome to the Community. Can you give me some more info? What Video help do you mean?

jenniemh

C063CE88-647D-4177-937A-FA57168902C8.png

When game ends you get 2 buttons to press so it gives you a second chance. Well the video one doesnt work

Yosca

Now I understand @jenniemh Thank you for letting me know 🙂 You can report ads through this link here. You could try general troubleshooting, maybe that will help: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data.