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Stuck on Day 12
Answers
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Hello @AprilCrush welcome to the Community. That’s weird that your Daily Bonus is stuck on day 12 🤔. Please try the general troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data.
Hope this helps 🍀
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Thanks for the help! I tried transferring my account from Facebook to King at the prompt in order for me to save my data and log off but it's giving me this error: Unfortunately, we were unable to transfer your account right now, please try again. If the issue persists contact customer support.
Can you help me with this?
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Hi again @AprilCrush
Unfortunately, we were unable to transfer your account right now, please try again. If the issue persists contact customer support.
I do not know why you got the error but because it says “If the issue persists contact customer support.” you can contact Customer Support. I suggest to follow the link here and describe that issue. Don’t forget to mention the error said to contact Customer Support! They can help you further 🤗
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It worked out! I was able to find some posts on this community with a step by step instructions on how to transfer my account. Once I did that, I was able to log out and then back in again and the issue of being stuck on that day seems to have worked itself out (for now).
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That is great to hear @AprilCrush
Apparently something went wrong in the synchronization that you could fix yourself. It is strange though, that you were referred to Customer Support🤔
If you have any other help questions in the future, please also check our Help Center. You can find it on a tablet on the right side of the page and on mobile by scrolling all the way down 😉
Have a Sodalicious day 🤗
