Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Welcome to the King Community.🥰
We're sorry for your inconvenience😭First of all you are not getting rewards from other events or features because of the purchase something from game, this is your wrong idea😊
In fact every feature of the game belongs to the test group and there is no guarantee that the features will always be available in your game. However, we're sending your feedback to my team and we hope you'll get more new features soon in your game.
Thank you.
Hello again @laeberso
Please provide more infos on the problem that you're experiencing if you didn't find my answer helpful 🙂
Did you purchase items, money was taken and items were not sent in your game? Is this what happened?
Though as I said mentioned, for any refunds you need to contact Player Support to ask them to send the items back to your game. Check out this page
The forum is not able to handle refunds as they contain sensitive infos of the player
thanks
I purchased received my reward and from then I have not received the regular blasters I I was getting before my purchase. Examples the balloon, the chances before starting and the extra 5 chances once I ran out of lives. I don't get the cinema either. Is there any way my game can return to normal once again. I don't want to start over I am at 11886 so I have been playing for a long time.
Hello @laeberso !
Thanks for replying back and explaining the problem!
Since I understand your question is related to Candy Crush Saga and not Candy Crush Soda Saga, I'll pass on your question to Candy moderators @kiara_wael @Tess92 @Sukanta_Biswas
If you need further help with Candy Crush Saga in the future, you can find Candy Crush support area 👉️ here to check FAQs and ask your questions 🤗
Welcome to the King Community.🥰
We're sorry for your inconvenience😭First of all you are not getting rewards from other events or features because of the purchase something from game, this is your wrong idea😊
In fact every feature of the game belongs to the test group and there is no guarantee that the features will always be available in your game. However, we're sending your feedback to my team and we hope you'll get more new features soon in your game.
Thank you.