Lives

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2304525#Comment_2304525

Thanks @craigstoddart I’ll pass it on to CM Can you send me your Game ID? Tap or click HERE how to find

craigstoddart

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2304547#Comment_2304547

My game id is 1913145379

honey1976

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2304532#Comment_2304532

After I uninstalled and reinstalled two different times it finally started working for me. Thanks so much for your help I really appreciate it

FluffyDinosaur

Hi all, just jumping in to say we've sent this off to the game studio and they are investigating it as we speak. I'll come back once we have updates!

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2305566#Comment_2305566

Hello @craigstoddart we haven’t got an answer about the problem, so we recommend contacting Player Support and explaining to them you’ve already asked in Community and don’t have an answer yet.

Since you can’t contact them from your device (as you said) you can use this link 👉 here. Select the right game, select topic “problems with my game” select subtopic send or receive lives. Don’t forget to mention your Game ID, how to find 👉 here

Sorry for the inconvenience!

craigstoddart

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2308565#Comment_2308565

Thanks. Have done.

honey1976

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2304547#Comment_2304547

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2309056#Comment_2309056

@craigstoddart after I uninstalled and reinstalled two different times, the game started working correctly.

FluffyDinosaur

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2309960#Comment_2309960

That's great to hear, thanks for letting us know. We're still investigating the issue to make sure it does not happen to anyone else.

SharonY

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2303402#Comment_2303402

I am having the same issue and it did not start until the last update.

FluffyDinosaur

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2310418#Comment_2310418

I'm really sorry to hear that! Please contact King support by doing the following steps

-Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Lives/Messages

-  Select “What should I do if I’m not receiving messages from friends”

- Scroll down to the bottom and tap  "Contact Us"