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Lives
Answers
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Thanks @craigstoddart I’ll pass it on to CM Can you send me your Game ID? Tap or click HERE how to find
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My game id is 1913145379
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After I uninstalled and reinstalled two different times it finally started working for me. Thanks so much for your help I really appreciate it
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Hi all, just jumping in to say we've sent this off to the game studio and they are investigating it as we speak. I'll come back once we have updates!
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Hello @craigstoddart we haven’t got an answer about the problem, so we recommend contacting Player Support and explaining to them you’ve already asked in Community and don’t have an answer yet.
Since you can’t contact them from your device (as you said) you can use this link 👉 here. Select the right game, select topic “problems with my game” select subtopic send or receive lives. Don’t forget to mention your Game ID, how to find 👉 here
Sorry for the inconvenience!
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Thanks. Have done.
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@craigstoddart after I uninstalled and reinstalled two different times, the game started working correctly.
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That's great to hear, thanks for letting us know. We're still investigating the issue to make sure it does not happen to anyone else.
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I am having the same issue and it did not start until the last update.
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I'm really sorry to hear that! Please contact King support by doing the following steps
-Open the game app —> tap on the blue gear
- Tap on the ? mark
- Tap on Lives/Messages
- Select “What should I do if I’m not receiving messages from friends”
- Scroll down to the bottom and tap "Contact Us"
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