game bug

dyeyeah

hi i just bought a promo offered wherein i get to have unlimited life and power-ups for 3hrs. Now only the power-ups reflected and the unli life is not. Please help since my power-ups will not be put in to good use.

Yosca

Hello @dyeyeah welcome to the Community.

I am sorry to hear you have a problem with your purchase. Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap  "Contact Us"

Hope this helps 🍀