unable to play due to your server issues

King_admin

This discussion was created from comments split from: 💬 Need to talk in private to a moderator or Community Manager? Write here!.

Princi_monroe

Hello I have been unable to play my game for weeks now due to your server issues I guess, I recall seeing other player complaints and thought it would be fixed. I tried yesterday and was prompted that all back ups with a Facebook account would be transferred to a King’s account, I tried to transfer and all to no avail, please I need this fixed and the account data transferred, starting over isn’t something I’d want.

Yosca

Hello @Princi_monroe welcome to the Community.

I’m sorry to hear you are unable to play the game. I am not aware of any server issues, but there is a login error related to a certain region. Have you tried synchronizing your facebook account with a King account? Can you elaborate a bit more on your problem so that we can provide you with the right help?

Bibi_123

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2339152#Comment_2339152

Hi something is wrong with my community tagging contest. When I click to comment on someone 's post. It wont let me do it. 🤔🤔🤔

Princi_monroe

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2339675#Comment_2339675

There isn’t an option to synchronize my Facebook account to a king account.

Princi_monroe

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2339675#Comment_2339675

The message I get when I do

Yosca

Hi again @Princi_monroe I hear there was an issue yesterday, where the Facebook connection was unavailable. It should now be resolved.

You can find how to create a King account 👉 here and how to sync your Facebook and King accounts 👉 here.

Princi_monroe

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2342197#Comment_2342197

I wasn’t able to as there’s isnt any option on mobile or the option only available via pc? Isn’t it possible for support to sync the account counts?

Yosca

You can sync on mobile, I checked on iPad and Android @Princi_monroe

You first have to create a King account as I mentioned in my previous comment.

Then go to the King website at King.com, tap on games

Log in at the top right, using your existing King account, not the Community account!

Tap on ‘settings’ (top right)

Tap on ‘Account’

You will be prompted to confirm your password

Tap the option ‘Score and progression sync’ (at the bottom)

and then proceed to enter your Facebook login information

Your progress will be synced across both your King and Facebook accounts.

Please note: your progress and Gold Bars will be synced across all accounts and all signed-in devices, but other items like Boosters are stored on your device and are not synced. 

Princi_monroe

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2342948#Comment_2342948

I have tried to create a kings account but it continues with a network error prompt. Same as when you try to login with your facebook account.

Please can this issue be sorted out? I haven’t played inbox weeks

Yosca

Hello again @Princi_monroe I’m very sorry the problem still persists.

Would you mind telling me which country you play from? There is an issue that is currently under investigation but no cause has yet been found.