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All my boosters are missing once again.

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Jomam_Ma
Jomam_Ma Posts: 12 Level 2

I just went to play level 4303 and all my bonuses are missing once again. I have cleared my cache several times and they're still gone. Why does this happen? I'm on a hard level and could use some of them but no can do. I'm ready to go back to Toon Blast. I seem to have any problems on that game. Unlike this one.

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  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator
    edited August 2022
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    Hello @Jomam_Ma and welcome to Soda community!

    I'm sorry to hear about this. what happened exactly?

    did the game app crash and close abruptly and then boosters were missing when you reopened it?

    how many boosters did you have in your inventory, more or less? a couple? severals dozens?

    how often does this issue happen?

    did you change device?

    which device do you use? (make and model)

    does your device have at least 2 GB of free storage?

    Are your device and Soda app both up to date?

    do you save your levels with a King account or Facebook account?

    thanks🙂

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator
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    I'm not sure in which situation you're in yet but in case you cannot retrieve boosters, it's possible to ask Player Support (customer service) for a refund in case you lost purchased items:

    If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

    Items obtained for free in the game can't be refunded as per terms and conditions of the game. More infos here.)

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