Connection problem solved, game is back but I lost 10 levels.

HaMa

My question is: how can I get them back? Can I at all get them back?

Pitty_Kitty

Hello @HaMa !

If logging in and out of your account doesn't bring your levels back, then they might be lost because the game couldn't save them due to the connection error.

In this case, there are 2 options: replaying levels again or contacting Player Support to ask them to manually move you 10 levels ahead because progress was lost

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How to contact Player Support (customer service) and ask them to manually put you at the desired current level:

• 📱Contact Player Support from mobile device: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Selects topics: "problem with my game" and "game didn't save". Explain your problem, add your current level and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

• 💻️If you don't play on mobile device, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.

How to find your user ID on Soda app: here

toth14

comment faire pour lmettre a jour candy crush soda? merci de votre réponse , je ne vois plus mon clan ni mes mais

nanabelle1

They are saying game is fixed. Mine is not. ID 12284838676. A couple of features are back but not much.

Mirre54

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2404963#Comment_2404963

I still have the same problems as a few days ago, so i don't think is is fixed. It is frustrating :-(

Yosca

Hello @nanabelle1 @Mirre54

Did you try force close the app, reboot device and log in? If that didn’t fix anything then please comment in the main thread 👉 here.