HELP!!

er_indoors

Help please! My game freezes if I minimise it. My episode race has gone.

Did we get some free stuff because the game didn't work for 4 days? I feel quite sad 😥 xx

Pitty_Kitty

Hello @er_indoors and welcome !

Which device do you use to play Soda? (make and model). In the meantime check out this guide, it might help

Let me know 🙂

As for compensation, I'm not aware but you could try asking player support (customer service) as community forum is not able to handle refunds

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How to contact Player Support from mobile devices: open soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send. Player Support will be able to have access to your history of transactions.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

• 💻️If you don't play Soda on mobile device then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.
• It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.

How to find your user ID on Soda app: here