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When i asked in teamchat for a life ( in Dutch because the game is in Dutch), i get the message that it is not inappropriate inappropriate?
Hello @Vonnyp
how are you doing?
I have news from Soda Team: if you don't reside in Sweden and Spain, you can return to old friendship system and be removed from this new one. If this is what you wish. I understand you reside in UK?
I would need your game ID number. Here's how to find it
Let me know
Hello!
thank you for explaining and showing your game.
I'm not aware of this new change and I don't see it in my game so I must consult with community manager to understand what's going on here 🙂
I'll let you know what I find out
I can get lives and send them
.
Also how do I know which version of the game I’m on
Hello @Jaylinn @nataliigra
this new Friendship System is being tested in a restricted group of players at the momement. If you happen to have friends from Spain and Sweden they should be able to see your requests and accept them. If you don't get any responses though, I would recommend to add more friends.
This is a new feature so if you have feedback about something you don't like, feel free to share it with us
----
Currently there are 3 methods to add new friends to their friends list via Social Hub.
Since I'm in the same test group now, we can try adding each other as Soda friends and check if I can see your requests and accept them. When you see this message share your personal link (see point 3) in this discussion to invite me and I'll accept you friendship request
Have you asked your team mates in chat?? That is one way to request.
Hello @nataliigra
Please reply in English so everybody can understand, thank you
*
* Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules
Netherlands
Hello there!
Which country are you playing from?
Hello which country are you playing from?
I wait every day, no lives no nothing i have more then 10 friends. And i see that i asked for a live
Hello @Jaylinn
I heard back from community manager. No issues could be found. If a response from friends cannot be seen, it's probably because they haven't replied to life request yet and we need for them to respond to get a life.
How long have you been waiting to get life? How many friends are in your friends, more or less?
The Studio will be informed that this feature new functionality is not clear🙂
Вот на эти запросы!!
what is a request method for life? Thanks!
Hello Pitty_Kitty
I don not know if when i click on the button, of the request will send to the friends. I delete the game from the pc and i uninstall en restall it again on my Phone but the trouble is not solved. I can asked for lives but get nothing,
Hello @Jaylinn !
thanks for replying and sharing the pictures. troubleshooting didnt' help so I'll forward this case to community manager
Just to be clear, you cliked the life button but your life request hasn't been sent to your friends, do I understand this correctly?
thanks
I understand.
Regarding this issue, I've yet to hear from community manager (King employee).
As soon as I have news I'll be sure to forward them back to you 🙂
In the meantime, you could also contact Player Support directly from your game app as they retrieve gaming infos from your app and can tell you if there's an issue going on, even at weekends.
How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- select topic and subtopic- scroll down and click "contact us". Explain your problem and send.
I'm waiting for help
I click on the button to asked for a live
There a two buttons: asked for a live or for a booster
I used samsung galaxy A52
I did the troubleshooting steps, not helping.
Candy Crush Soda Saga is updated.
I have clean de cache.
I restart my mobile device
I removed the game from my pc, so i play it on mine mobile device.
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Hi Pitty Kitty, how can i return?
I just need to forward your ID to soda team and I believe you've already shared it on the forum. But I ask for your consent first 🙂
My ID is 10323527717
OK!
Can you tell me when I Will return?
I'm not sure, I forwarded the IDs this week. Let me know if you see any changes next week and I'll ask again
Thanks
Hi. Did the game go back to previus friendship version?
No
VonnyP has it worked??
Did it work VonnyP??
It did - for one game only now it’s gone back to how it was! It’s doing my head in 😂
Right... lets work together to get this fixed... i NEED livez 🤣🤣🤣
Sounds good to me! Hope we can
Hi!
I'll ask community manager for updates next week. Soda Studio might be taken up with other things of different priorities so they haven't replaced the feature yet but I can send reminders 🙂
I used to be able to ask for lives in Teams then it just vanished. I dont ever remember doing anything to change my settings..... the function just disappeared. Spent enuff dosh on these poxy games and boom they take something else from you.... take our money now take our lives.... i did think it was just me!
Same for me it’s some trial update or something that some people have I have friends who play and can still send and ask for lives
I am not returned to the previous game, why bot?
Hello @Jaylinn @Vonnyp @nataliigra
I got the confirmation you were removed from the new friendship test, please check😀
Sorry for the long wait!
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
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