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is there currently a connection issue with Soda?
Hello @Mindemoya @Xxander
If you see "there was a connection error, try again in a bit" , I can suggest you try this trick to see if it works, it helped me 1 out of the 2 times it happened to me
If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.
This type of error appears when something unknown goes wrong in Soda app and it often signals that the game app got damaged. (This doesn't mean that there's something wrong with your device)
In this state, your game is offline: you can't play normally, save progress and make purchases. You can't contact Player Support directly from your app so they can't look into it.
Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device) and recent progress you made while being offline due to this problem. If you have a King/ Facebook account, you'll be able to retrieve all the gold bars and progress you made before this problem arised.
It's not ideal at all but it will allow you to play normally again.
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If you progress is partially or entirely lost after reinstalling the app, create an account if you don't have one already and contact Player Support so they can manually restore your progress on your account:
How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.
If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here
Items obtained for free in the game can't be refunded as per terms and conditions of the game. More infos here.
It says no connection and I do have connection, I can play the game but can't get bonus or purchase anything
I thought so. Most off them i got ingame.... Daily boosters is stacked up.
So getting them back, inpossible.
Thanks anyways for your patients and awnsers. 👍
Hello @Jacques_PA and welcome to Soda community !
I translated your comment and tried to understand the content of your comment but please note that your message will be edited and deleted by community manager eventually. 🙂Only English is used in the forum so everybody can understand and be understood as per forum policy. therefore please keep commenting in English from now on, you may use a translator app if you're not fluent.
Since you're referring to the "same problem" as other soda players, does it mean you see this red message in profile settings that says "there was a connection error, try again in a bit" on Candy Crush Saga and Candy Crush Soda Saga?. Yes or no?
this error can only be solved through reinstalling the app. Since this message indicates that something unknown went wrong inside the game app and therefore the app is offline, player is not able to contact King customer service (player support) from the app and ask them to look into the problem and fix it.
If progress and /or purchased items are lost after reinstalling the app, you may contact Player Support from your app and ask them to restore lost items. More details here
This type of error is related to the app only. It's not related to www.king.com. I'm not sure I understand what happened on the site, I don't know what "NOK" means, sorry. On king.com it's not possible to play King games anymore but it's possible to merge existent King account and FB account and change King avatar picture/change password if this is what you were trying to do
Hello @Xxander
yes, that is the downside of reinstalling unfortunately. If you lost purchased items, you may contact Player Support and ask them to reinstate them. Since your Soda app should be now online again you should be able to contact Player Support directly from your app. they'll be able to retrieve all your gaming details
Check out this guide for directions step by step: 👇️
How to contact Player Support from the game to report Purchase issues!
Well, i removed my app and installed it again.
Therefor i lost my 5k boosters and "startung" boosters.
*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rule
Hello!
I don't receive notifications from these threads unless someone quotes my comments ("reply" option visible under a comment) or tags me and directly posts the comment (tagging can't be done on mobile as of now and notification is not sent if tag was added after editing) 🙂. since the forum changed layout recently, many things are still being adjusted. hopefully tagging on mobile will be fixed soon.
I try checking out forum threads across all community sections daily by myself but I may miss some of them, it's not done on purpose. apologies
If your issue was not solved please go back to the original discussion and select "reply" to one of my comment and comment, I'll be notified🙂
thanks
thanks for showing the picture,
since this is about "there was a connection error, try again in a bit" and not another kind of issue, please refer to my comment here
It can only be solved through reinstalling the app, I'm afraid
Well, so disappointed….i had to resort to the uninstall/reinstall and although i now have connection on my Soda, I lost all of my boosters. I had hundreds of jewel balls, jelly balls and fish and now nothing. And i lost 4 of the lollipop boosters that blow the entire screen up. Grrrr. Makes me rather angry as i have been playing for so long to gather these boosters.
It did not work for my Saga. Still no connection.
Today, i still have the same problems @Pitty_Kitty
I have had same issues and bake the cake keeps freezing although the main game works. I reported it few times and the response was similar, because they have not had notification from other players then it doesn’t matter. I had to save the game and wait four days
@Pitty_Kitty i get the following message. ⬇️
(IF you read it, i would understand when you delete the screenshot)
So i have to connect with facebook. And then what i discribed earlier. (Half the game)
*
* Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules
Looks like i will have to uninstall. Can get your first suggestion to work. It is happening with both my Saga and my Soda.
to uninstall…how to i do that from my iPan Air 4th Gen as i see both of the games are not available through the King site. When i delete it from my iPad, it simply goes to the cloud and does not uninstall.
please provide more details, so we can understand what's going on
do you see this message? Yes or no?
If you don't see it, did you try troubleshooting steps listed on my first comment? please say yes or no
Which device do you use to play Soda? (make and model)
If you see a different error message, please take full screen screenshots and attach them here.
thank you
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how to take a screenshot: https://www.take-a-screenshot.org/
Save the image on your device storage if you use a computer.
Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:
The funny thing is, that it is parts of the game!
Daily boaster DO work, the shop does work.
But the race dies NOT, the team dies not and cant vaker the cake.
And for ME, is cant connect with my King account.
I can play however, but half of the game. And you read this, so i do have connection.
Same here....
Cannot connect to my King account also.
Yes, it says there was a connection error, try again in a bit
Tried all above . to answer your questions on my iPad Air 4th gen is states Race cant be undated. Reconnect to see how your are doing......thing is I am hooked up
Then i click on my profile and i just get the screen that says dont lose your progress Sign up with email, Continue with Facebook, or continue with apple or log in with email when i try to log in it states Connection error, try again in a bit............a bit has been 4 days now!
on my iPad 5th Gen is states Sorry, we detected a technical issue. Please try again in a bit!
i am on level 4588 and i dont want to lose anything. without connection, i get no help from friends or cannot send lives, i get now bonuses...makes the game boring and not with playing anymore.
Please do something about this glitch. i see this is not the first comment with this concern.
Hello @Mindemoya and welcome to Soda community!
I'm aware of no general connection issues at the moment, there have been no reports from the Studio.
Let's check first if troubleshooting helps
If you don't see it, please go ahead and:
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
if you tried troubleshooting and the problem still persists, please provide more details
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