Double Billed

MeyerLinda

This morning while playing candy crush soda I purchased an item and was double billed.

Purchase # 8626392380 5:36 am $18.35

Purchase # 3116219514 5:37 am $18.35

Nadia1770

Hi @MeyerLinda!

You can report this to support sending a message, because the forum does not deal up with refunds!

You go to the bottom on any page of this forum and select "Contact Us".

Then you describe your case.

Pitty_Kitty

Hello @MeyerLinda and welcome to Soda community!

Sorry to hear this happened to you. I advise to contact King Player Support directly from your Soda app as they can retrieve your data and transactions history easier that way 🙂

• How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down the page and click "contact us". Explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!