Prime Bundle Issues

Udon

I play CC on my iPad.

I scanned the new Prime code with my iPad and it refused to open the QR code via the game & instead only gave me the option to open in Google Chrome.

I use FB for my login in game so it opened the game via Chrome in FB with the QR code.

Now Amazon shows I have claimed my rewards but they are not present in my game on the iPad nor in the game via FB.

Any ideas?

Pitty_Kitty

Hello @Udon and welcome to Soda community!

I'm sorry to hear this happened to you. Here are guidelines that might help you:

https://community.king.com/en/candy-crush-soda-saga/discussion/388357/what-is-amazon-prime-gaming-and-how-can-i-redeem-my-bundles

If you still experience issues, please contact Prime Gaming Support. as they can better assist you-

This forum is not able to deal with purchases issues and refunds as they involve sensitive infos of the player

Udon

Well the FB imbedded game & the one on my iPad are both logged in via the same account.

The rewards do not show up in either game.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2519962#Comment_2519962

Then the option is to contact Amazon Prime Gaming Support here