Soda Cup Rewards

RachJain

@Yosca, thank you for your help yesterday. I followed the instructions, but haven't heard anything yet. Do you know how long it takes for King Player Support to respond?

Yosca

Hello @RachJain

When Support is very busy it can take up to 3 days. Did you receive an automatic reply?

I have also asked the CM whether there is clarity.

Btw, did you check for game updates? I noticed I got an update, maybe there is a fix? 🤔

Yosca

Hi again @RachJain There is no fix in the update, sorry. However you should have received an automatic reply. Have you checked your spam/junk mail?

If you didn’t get a reply please try directly from your device in Soda app:

• tap on the blue gear
• tap on ? mark
• tap on “events”
• tap on “Soda Cup”
• Select topic “Events or Features issues”
• Select subtopic “I didn’t receive my reward”
• Type your info and Submit 🙂
• Scroll down to “Contact us”

RachJain

@Yosca, Hi. The email was in my inbox. I just didn't notice it.

RachJain

@Yosca My profile picture didn't show up when I opened the app. Do you know why it's happening?

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2666795#Comment_2666795

Hello @RachJain This may happen sometimes. When I notice this, I force close the app and reopen it. Sometimes you have to repeat this a few times.

RachJain

@Yosca Hi. Can you ask what other Candy Crush Soda Moderators have done to solve this problem? Will the profile picture come back on its own?

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2668424#Comment_2668424

You can do the troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

RachJain

@Yosca, I signed to my King account and the profile picture came right away.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2674550#Comment_2674550

Great to hear @RachJain 🙂

RachJain

@Yosca Hi. Is there a surfing competition event going on CC Soda? If so, how do I participate in the event?