Need a Helping Hand? 💭
Got a game question or need help? This is the place to ask!
Soda Cup Rewards
RachJain
Posts: 61
Level 3
in Discussions
@Yosca, thank you for your help yesterday. I followed the instructions, but haven't heard anything yet. Do you know how long it takes for King Player Support to respond?
1
Comments
-
Hi again @RachJain There is no fix in the update, sorry. However you should have received an automatic reply. Have you checked your spam/junk mail?
If you didn’t get a reply please try directly from your device in Soda app:
- tap on the blue gear
- tap on ? mark
- tap on “events”
- tap on “Soda Cup”
- Select topic “Events or Features issues”
- Select subtopic “I didn’t receive my reward”
- Type your info and Submit 🙂
- Scroll down to “Contact us”
1 -
You can do the troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
1
