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Soda Cup Rewards

RachJain
RachJain Posts: 61

Level 3
in Discussions

@Yosca, thank you for your help yesterday. I followed the instructions, but haven't heard anything yet. Do you know how long it takes for King Player Support to respond?

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Comments

  • Yosca
    Yosca Posts: 17,883

    Hello @RachJain

    When Support is very busy it can take up to 3 days. Did you receive an automatic reply?

    I have also asked the CM whether there is clarity.

    Btw, did you check for game updates? I noticed I got an update, maybe there is a fix? 🤔

  • Yosca
    Yosca Posts: 17,883

    Hi again @RachJain There is no fix in the update, sorry. However you should have received an automatic reply. Have you checked your spam/junk mail?

    If you didn’t get a reply please try directly from your device in Soda app:

    • tap on the blue gear
    • tap on ? mark
    • tap on “events”
    • tap on “Soda Cup”
    • Select topic “Events or Features issues”
    • Select subtopic “I didn’t receive my reward”
    • Type your info and Submit 🙂
    • Scroll down to “Contact us”
  • RachJain
    RachJain Posts: 61

    Level 3

    @Yosca, Hi. The email was in my inbox. I just didn't notice it.

  • RachJain
    RachJain Posts: 61

    Level 3

    @Yosca My profile picture didn't show up when I opened the app. Do you know why it's happening?

  • Yosca
    Yosca Posts: 17,883
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2666795#Comment_2666795

    Hello @RachJain This may happen sometimes. When I notice this, I force close the app and reopen it. Sometimes you have to repeat this a few times.

  • RachJain
    RachJain Posts: 61

    Level 3

    @Yosca Hi. Can you ask what other Candy Crush Soda Moderators have done to solve this problem? Will the profile picture come back on its own?

  • Yosca
    Yosca Posts: 17,883
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2668424#Comment_2668424

    You can do the troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

  • RachJain
    RachJain Posts: 61

    Level 3

    @Yosca, I signed to my King account and the profile picture came right away.

  • Yosca
    Yosca Posts: 17,883
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2674550#Comment_2674550

    Great to hear @RachJain 🙂

  • RachJain
    RachJain Posts: 61

    Level 3

    @Yosca Hi. Is there a surfing competition event going on CC Soda? If so, how do I participate in the event?

Hey! Would you like to give us your opinion?

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