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@Yosca, thank you for your help yesterday. I followed the instructions, but haven't heard anything yet. Do you know how long it takes for King Player Support to respond?
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@Yosca The same problem that I had with Rescue Buddies (in 2/21/24) happened again. I let King Support know about it. What I want to know is why did this happen again. IT ISN'T RIGHT OR FAIR !!!!! (Sorry but I'm just mad that it happened again)
Never mind. I found the reply email.
@Yosca 2 days ago I got an email saying that the King player support received my email and will contact me shortly. I still haven't heard anything from them. How do they take to reply to emails?
Hello @mahjongger Please check your App Store for updates 🙂
Hello @RachJain If you didn’t receive your rewards, please contact King Player Support.
how do I update Candy Crush Soda Saga?
@Yosca I had participated in Rescue Buddies in CC Soda a few day ago and got first place. Today when I opened it, I didn't receive my first place reward (an epic wonderball). I would like to know why this happened and get my first place rewards.
@Yosca Hi. Is there a surfing competition event going on CC Soda? If so, how do I participate in the event?
Great to hear @RachJain 🙂
@Yosca, I signed to my King account and the profile picture came right away.
You can do the troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
@Yosca Hi. Can you ask what other Candy Crush Soda Moderators have done to solve this problem? Will the profile picture come back on its own?
Hello @RachJain This may happen sometimes. When I notice this, I force close the app and reopen it. Sometimes you have to repeat this a few times.
@Yosca My profile picture didn't show up when I opened the app. Do you know why it's happening?
@Yosca, Hi. The email was in my inbox. I just didn't notice it.
Hi again @RachJain There is no fix in the update, sorry. However you should have received an automatic reply. Have you checked your spam/junk mail?
If you didn’t get a reply please try directly from your device in Soda app:
Hello @RachJain
When Support is very busy it can take up to 3 days. Did you receive an automatic reply?
I have also asked the CM whether there is clarity.
Btw, did you check for game updates? I noticed I got an update, maybe there is a fix? 🤔
