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I am playing on PC Windows 10, my PC and the game Candy crush Soda Saga are update, When i clic on the level 2437 the game close. Thank you for your help.
It's crashing on my end as well (Win10-app, playing on PC), version 1.239.500.0. Not with every level, but quite regularly. Please do look into it. Thanks in advance.
Hi again @Émerik that is odd. Did you clear the cache? Do you have game version 1.239.5?
You can find more info here
Your other question; if you link your Community and game account King Player Support can then help you better when your game needs to be looked at. Note, we in the Community cannot do this. You can reach Player Support directly via the game app:
- Click on the blue gear
- Click on the ? mark
- Click on “Technical and connection issues“
- Click on “thanks for reaching out”
- Scroll down and click on "Contact Us"
It does not work, i am playing with PC Windows 10 Micosoft Store. When i clic on any level it close the page.
Other question, why King ask this how does it work → Would you like to link your Community account with the account you use for King games? ...more info
If you consent to it, we will try to match both accounts through your email address and with it being successful, we will be able to understand and provide you with better support. Thank you for your help
Hello @Émerik
I am sorry to hear this. Did you try another level? Let’s try the troubleshooting:
provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly.
Hope this helps 🙂
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The stars used to grow islands are full and I'm not being presented with the options for additional islands. Happened after a recent update.
I log on every morning to get daily rewards. Today it said i missed yesterday (wrong) and started me back on day one again. This has happened multiple times. please debug and fix!!
for the umteenth time I play bake a cake and just as we are close to finishing getting the top two prizes, progress goes away and start a new bake arrives. I can see in inbox that cake is backed and I participate in helping back, but haven’t received top prizes in last multiple times
Why am I playing from the beginning again? How do I get my old account back?
Help me recover my account. i can't access my email and i forgot my password
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
