Since playing Wonder ball rewards after each level it freezes and I have to exit & reload every time

Pitty_Kitty

Hello @Nanna70 and welcome to Soda community!

Soda developers are aware of this issue and are working on a solution 🙂

FluffyDinosaur

Hi Nanna70,

I'm sorry to hear that you're experiencing freezing issues in Soda. Could you explain a bit more when this issue happens?

Please also make sure that your game is up to date to the latest version. If it still does not work, please send us your player ID (here's instructions on how to find it) and we can investigate further.

Good luck with the weekly contest! 🤞

Enelra5691

When you guys updated the game, it now freezes on this screen:

I have to close the game and start over. I've even unistalled and reinstalled the program. This works fine on my tablet, but not my PC. I'm running Windows 10

Yosca

Welcome to Soda Community @Enelra5691

I am sorry you have this experience 😢 We had more reports from Windows players and the Studio is working on a fix. So far we don’t have an update yet.

Pitty_Kitty

Hello @Nanna70 and @Enelra5691

Would you kindly share your game ID number with us to help Soda develepers solve this issue?

This way they can look into your games and see what's going on

Click HERE for instructions on how to find your game ID number

thanks!

Nanna70

Hi, Nanna70 here.

ID number 13316115125

Thankyou

candycrazycat

Thank you for fixing the problem!

Pitty_Kitty

thanks @Nanna70 !

Is the freezing issue gone @candycrazycat ? Is the weekly contest screen able to close once you click on "X" button?

thanks

candycrazycat

Actually, I haven't encountered that screen. So, it hasn't been freezing up and not allowing me to close it.

candycrazycat

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2599030#Comment_2599030

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2590314#Comment_2590314

Any update on the fix?